Return Policy

Refunds

We at Hayah Al-Muslimah hold high degree of standards when it comes to the quality and packing of your order.  All items are quality controlled and checked for any faults before they are dispatched to customers. We want you to be completely happy with your order, but if the product you have purchased doesn’t satisfy you 100%, you have the option to return the item for a refund within 14 days. Refund of the cost of the Goods is solely conditional upon Goods being returned in the original packaging and in a re-sellable condition.

All item(s) must be returned in good condition, you will then receive the refund for the item except for sale items. Any item(s) returned with damage caused by the customer due to perfume scent or a mark on the abayas due to hair oil, deodorant or make up from trying on the item may be issued with a 25% reduction refund.

Return the items with all Hayah Al-Muslimah swing tags intact.

Hijab and Hijab Under Cap Returns & Exchanges

To ensure the hygiene and well-being of our customers, we have a specific return policy for hijabs and hijab under caps:

Items cannot be returned or exchanged if:

  • The seal on the packaging has been tampered with or broken. This includes any visible signs of opening, such as tears, cuts, or resealed packaging. We consider this evidence that the item has been used or tried on, posing hygiene risks.

    Returns and exchanges are accepted within 14 days of receiving the items, under the following conditions:

    • The seal on the packaging is intact and not tampered with.
      • The items are unworn, unwashed, and in their original condition.
        • All original tags and packaging are attached.

          Please note that return shipping costs are the responsibility of the customer. 

          Returns Policy

          All return shipping charges must be prepaid. We cannot take responsibility for any items lost in the post, in such circumstances returns and refunds cannot be issued.

          ​It is advised you to keep the postal tracking number and to ensure you have insurance for your return package.

          The processing time for your return may vary based on our level of busyness. If we are particularly busy, it could take up to 10 days to process your return from the date we receive it. Additionally, during Ramadan, the processing time may extend to up to 21 days.

          Free items sent with your order which is a part of any promotion must also be returned to acquire your full refund.

          Promotional offers received upon any orders will not be eligible as a part of that promotion after any returns will be reflected in refunds. Original delivery charges are non-refundable and if the delivery charges were waived being the part of a promotion, refund will be excluding the delivery fee.

          ​For orders cancelled once the goods have been dispatched. Such cancellation of orders will result in a refund of the products, less any costs incurred by us in recovering the items back to warehouse.

          ​We recommend you to refuse the delivery upon arrival if you have already cancelled the order. This shall benefit you as you will not have to pay for returning your order back to us.

          ​Returns that are damaged, worn, soiled, washed, fabrics that are damaged, pulled or altered will not be accepted. We advise that when trying on items of clothing, please ensure that you are not wearing perfume, make-up or deodorant which may leave a scent or mark on the item.

          ​Hayah Al-Muslimah will not refund any goods that have been signed for by another delivery address, or for items returned to us which are lost and fail to reach us.  Please make sure items are accompanied by a tracking number provided by your courier company.

          ​Quality Control

          ​All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately with 48 hours at our customer service on sales@hayahalmuslimah.com for further assistance. (This service is for UK based only)

          ​Items should be returned in their original packaging to ensure they are adequately protected in transit.

          ​How do I return an item?

          You can initiate a return via our Returns / Exchange Portal

          Please keep in mind that the cost of return shipping will be incurred by you, the buyer, as Hayah Al-Muslimah will not reimburse these costs. Additionally, until the item is returned to us, it remains your responsibility, so we recommend using a recorded delivery service to ensure its safe return. Please be aware that we will not accept responsibility for any items lost during transit.

          ​We recommend that you:

          • Pack the item(s) securely in the original product packaging. Please include all parts, for example belts, buckles, hoods…and so forth.
          • Include the Return Form with the reason for returning the item.

          ​Contact Sales

          ​If you have a question about any aspect of your order or our website, our customer service representatives are available to help you via email (sales@hayahalmuslimah.com).